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Terms & Conditions


Faucet Return Policy:

  • For all Premier brand faucet purchases:
    • Returns or exchanges for non-defective reasons are subject to a 30% restocking fee.
    • For parts information, please call Premier customer service toll-free: 1-866-745-4010.
    • For defective merchandises, please return item and all its accessories with the original packaging to us.
    • No return/exchange will be honored for used/installed faucets, or damages caused by misuse, abuse, neglect, accident, improper installation, Acts of God, or any use violating instructions furnished by us.
    • Buyer is responsible for all return/exchange shipping charges.
  • For all other faucet purchases:
    • All returns and exchanges are subject to approval.
    • All returns and exchanges after 30 days are subject to a 30% restocking fee.

Sink Return Policy:

  • For stainless steel sink purchases:
    • No return/exchange will be honored for used/installed sinks.
    • 30% restocking fee for return/exchange after 30 days.
    • No charge for return/exchange of unused merchandise within 30 days. Please return merchandise in original packaging.
    • Buyer is responsible for all return/exchange shipping charges.
    • All Royal Plus USA imported sinks are guaranteed rust free. Please follow the guideline for product care.
    • Royal Plus USA may provide refinish services to local customers for a fee.
  • For ceramic sink purchases:
    • Please check your merchandise carefully before leaving our warehouse. Royal Plus USA is not responsible for any broken merchandise discovered afterwards outside of our warehouse.
    • No return/exchange will be honored for used/installed sinks, or damages caused by misuse, abuse, neglect, accident, improper installation, Acts of God, or any use violating instructions furnished by us.
    • 30% restocking fee for return/exchange after 30 days.
    • No charge for return/exchange of unused merchandise within 30 days. Please return merchandise in original packaging.
    • Buyer is responsible for all return/exchange shipping charges.